We want to present you an interview with Ali Aliyev, Service Quality Control Manager of Eldorado Retail Sales Directorate.
ELIS FASHION RUS explains how they chose an IT solution for operational audit and why they chose MD Audit.
You can get an internal assessment of your company's performance by performing regular audits using MD Audit service. For completeness you'll need an external evaluation — the way consumers see the company. Soon you'll be able to get both.
By submitting your data, you agree to receive regular updates from the MD Audit blog. You can unsubscribe whenever you want.
MD Audit update: A new tool for express control of stores in the retail network — the Event Feed. Key data is now available in real time.
At the end of May 2019, the Skolkovo Foundation and the I-Teco Information Center announced a competition for innovative solutions for financial institutions. MD Audit took part in it.
Distributed sales network audit implies business trips of employees, which means that this procedure is associated with the complexity of planning and control. Using MD Audit, you can make this work easier.
There are three types of tasks in our system: set by the results of inspections, general and photo tasks. However, soon there will be another one — polls. Read this article to know what is it and why do you need it.
Monitoring the executive discipline of subordinates is an important task for any manager. Everyone solves it differently. MD Audit offers another way of doing things that has a number of advantages over others.
Previously, any MD Audit integration with corporate systems required complex individual improvements. Soon everything will change.
We continue to talk about innovations in the new version of MD Audit. Additional task management and audit planning options for store Directors are already available to all users.
We are pleased to announce that as part of release 2.21, we have finalized and implemented a list of new features in the system. Additional task management and audit planning options for store Directors are already available to all users.
It is not a secret that even in the active working rhythm of a sales network manager there are still monotonous routine operations that take up precious hours to solve global problems. MD Audit has one less problem like this.
Standards audits with MD Audit are only effective when they are regular and systemic. However, in the time-pressure mode, a manager can sometimes forget about assigning store inspection tasks to subordinates or make a mistake when planning hastily. Both of these problems are easy to solve.
The best managers are growing inside the company, so many organizations are working hard to build a talent pool and train and develop employees who are potentially ready to take up managerial positions. MD Audit will help to make this difficult task easier.
There are a number of ways to encourage retailers to achieve better results, such as by creating a competitive environment between them. The main thing is that these actions do not lead to demotivation of store managers.
You can find a checklist on the Internet for almost any business purpose. It can seem easy: take it and use it. However, in most cases, such checklist samples are useless.
We are often asked if MD Audit can affect the company's financial results. Of course, it can be done in the most positive way, if the system is properly managed.
Stores use PSC services to reduce losses, but security services are not always of good quality. MODIS trade network has found a way out of this situation.
There are many electronic systems available for setting up tasks but not all of them are SMART compliant. You can keep the SMART concept in mind when setting tasks, or you can use MD Audit and set SMART tasks automatically.
Last week a grand event took place — Russian Retail Week 2019. MD Audit also participated in this important event for the entire retail community.
If a store does not measure performance against KPIs, it can be the manager's fault, as well as the circumstances beyond his control. We'll figure out how to separate one from the other.
Businesses can rarely exist without partnerships. Regular monitoring of joint work will make it more effective, and there is one important thing to consider.
If a manager is dissatisfied with the work of a retail network, he/she may resorts to having company audits performed hoping to correct the situation. However, even the most thorough audits won't yield results if you forget about two important factors.
Internal regulations, and arranging corporate meetings and team building events are usually developed for this purpose. But how do you know if all these actions are in vain?
It's not easy to organize your day at work. But it is even more difficult to organize the working day of your subordinates, for example, the store managers of the retail network. You can solve this challenge using MD Audit.
Do you think that the problems of the retail network are always due to the poor performance of store managers? That's not true, and if you read our article, you'll change your mind.
MD Audit was designed for use within the company to monitor compliance with corporate standards. However, that doesn't mean the system can only be used this way. MD Audit's capabilities are much wider.
While it can be difficult to introduce a new product because personnel have not bought into an innovation, this behavior can be changed. It can be enough to formulate and articular your goals in the right words. Framing the reasons driving the need for change is critical.
In any company there are issues in communication between employees. This task can be solved by organizing regular operational audits.
The usual form of personnel motivation management involves control and punishment. Practice shows that this approach does not always produce the desired results. Using MD Audit can help to correct this situation.
Text explanations of checklist questions may be sp cumbersome and incomprehensiblethat audits are delayed and results may be unreliable. MD Audit easily eliminates such complexity.
Igor Shekhterman, CEO of X5 Retail Group, in a recent interview with Vedomosti news said that now in retail there is a war for the client and that he knows how to become the winner. In fact, the solution is obvious — to work a lot and implement innovations that matter. However, we have something to add to the words of this leading retailer. We know one tool that will help any business to improve its performance.
MD Audit is a system for monitoring and evaluating the quality of compliance with operating process standards. We have already written about its effectiveness in any business areas. However, since the test is carried out by a person, even with the use of an advanced IT-system, the objectivity of the result is invariably influenced by the human factor. It is unlikely that it will be completely eliminated, but it is possible to reduce the risk of results distortion to a minimum.
The checklist has been around for a long time and you are probably using one of its modifications. Currently, there are various methods for creating the structure and content of a checklist and the concept of an effective audit. This helps to avoid the information overload that often happens during an operational review. Sooner or later, thequestion will arise: "How well and efficiently am I using this tool in my work?" To confirm or disprove your guesses, read our new article.
Do you know when there is a need for an operational audit? What are the signs that the company has growth points to work on? If not, this article is for you. Maybe it's time for your company to have an operational audit.
Our system is used in a variety of business areas: in retail, HoReCa, restaurants and even banks. Learn about the experience of using the system in Alfa-Bank, Russia's largest private banking institution.
The challenge for any innovation is to bring practical benefits to business, and we aim to help you get to results faster . Each company goes through its own time cycle to achieve its first results, however, there are those that can take the lead faster than others. The secret is using the right innovation algorithm. If you want to start benefiting from MD Audit as rapidly as possible, this article is for you.
A strong service culture is the key to customer loyalty, but it does not occur by itself. Let's talk about how to create and maintain it.
We publish a case study of using MD Audit in Fashion retail — within RozTeh LLC, a leading Russian manufacturer of women's underwear, swimwear and homewear.
We publish an article by our partners, Geomatrix company. Geomatrix team collected and analyzed data on the dynamics of restaurant chains development in Moscow (the analysis was based on information provided by the Open Data portal of the Moscow City Government).
Practical experience applying MD Audit for checking the contractors and comments implementation.
In our new article we will tell you about the introduction of checklists at industrial enterprises. How, to whom and why MD Audit can be useful in this industry.
What is Christmas Eve? It is joy, celebration and a little magic; happiness, which is always not enough; a holiday that should be remembered for a long time! Do you want your restaurant or store visitors to feel the Christmas Eve atmosphere? Check yourself on this checklist!
We have prepared another article for you, this time about the benefits of using checklist methodology in the gas stations network.
Couldn't make it to the web conference on operational processes at fashion retail? Watch the record!
Andrey Podgornov, Managing Partner of MD Audit, spoke about the formation and development of the mobile audit system. He became a member of the Detail for Retail program, a special project of the Retailer.ru, retail professionals community.
We have prepared a unique material for you about the types of checklists to check the fashion retail facilities.
Another article by Alexander Shubin. This time we will talk about operational risks in the retail network.
A large budget gives the maximum space for experiments, and the mass market takes over the most successful concepts. The participants of the Luxury Marketing Forum in New York spoke about new ideas and best marketing practices in the luxury world. The main thesis we present in this article.
MD Audit invites you to a free web conference dedicated to operational processes in fashion retail. On December 7, Irina Ivanova, ex-head of the Modis retail business technology department, will lead the conference.
Fashion retail differs from other branches of retail as it works at the junction of commerce and art. Moreover, creativity is not only about the choice of goods for sale, but in their presentation, so that a visitor desires to buy on an emotional level.
Interview with Alexander Shubin, the managing director of myRetailStrategy (PBK Management), the author of the methodology for improving the business model of the retail company “Business onTrack for Retail” and the book “Business models of retail companies: how to compete with the giants”.
Regular assessment of the network branches' activity with the help of checklists increases the efficiency of the company's work. The main thing is that such monitoring should be systematic and have maximum coverage: operations, employee responsibilities, etc.
CNews included in the review a large material on proprietary solution of Mobile Dimension, the MD Audit system.
Agencies providing Mystery Shopping service — checking of retail outlets by mystery shoppers — position it as the most effective tool to improve customer service. However, now it has a direct competitor — a network bot.
In the second part of this article we will cover the process of deploying MD Audit at the client's site and the system methodology.
We publish the first part of Andrey Podgornov's article about the use of checklists in retail network. In this article you will learn why to automate the process of standards monitoring and how to do it as simply as possible.
We publish an article by Alexander Shubin, Managing Partner of PBK Management and author of the book “Business Model of a retail company”
Mobile quality control and monitoring system of MD Audit standards, developed by Mobile Dimension company, is included in the Unified Register by the expert council of the Ministry of Communications of the Russian Federation.