We talk about self-testing tools in Modis, the federal chain of clothing and footwear stores. The table was prepared with participation of Irina Ivanova, ex-head of retail business technologies management. She introduced the practice of using electronic checklists MD Audit in the work of corporate services.
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Content |
Checked |
Frequency |
Duration |
Checklists for retail |
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Detailed |
Detailed requirements for business processes and company standards |
Store directors, regional retail managers |
Calendar scheduled evaluation. Once a month, each reporting store |
~ 3.5–4 h |
Light sheet |
Extracts from a detailed checklist. Attention is focused on the most focal points. |
Regional retail managers |
Unscheduled evaluation. Carried out in free time between visits to planned facilities. |
~1 h. |
Happy customer |
Assessment of the facility by a company employee with view of the buyer. Assessed attractiveness of the retail facility: visual image, atmosphere, service, sufficiency and accessibility of information about promotions |
Any central office employee, regional retail managers. |
No time limit, anytime any day. |
~20 min. |
Checklist for the merchandising group |
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Merchandiser checklist |
Verification of compliance with merchandising standards |
Regional merchandisers |
Once a month, each reporting store |
2.5–3 h. |
Checklist of the inventory accounting group |
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Inventory accounting checklist |
Verification of compliance with product distribution standards |
Inventory accounting group |
Once a quarter, each facility |
4–5 h. |
Security checklist |
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Security checklist |
Evaluation of compliance with store security standards |
Security specialist |
Once a quarter, each store |
~2–2.5 h. |
Operation service checklist |
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Operation checklist |
Evaluation of the store after construction for technical requirements of the object of delivery. |
Operating service specialist |
Upon delivery of the object by the contractor |
~1 h. |
Checklist for private security staff control |
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Private security company checklist |
Checklist for performance quality of the job duties by private security company employees. |
Store manager |
Daily |
~20 min. |
Irina Ivanova chose MD Audit for several reasons:
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cloud platform allows you to create troubleshooting tasks as the protocol becomes full;
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finished reports are automatically uploaded to the database, and those who have access to the data can immediately begin to analyze the results of internal audit on the required parameters;
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IT solution provides a closed management cycle: check — recording the violation — task to eliminate the violation (assigned to a specific performer) — report on elimination of the violation. If the person in charge does not respond to the comment, the task is automatically redirected to the supervisor;
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the system allows to generate reports on the selected filters and track changes in dynamics;
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the product cost does not depend on the number of checklists. The company paid a fixed subscription fee.