The store manager always works in multitasking mode. He has to keep in mind a huge number of tasks, not only his own. You can use a variety of methods to keep things in mind: keep notes in the diary, use electronic calendars and task managers. Unfortunately, not all store managers use these methods and, thus, forget a lot.
Why do we forget
Each of us had moments when some of the planned cases were forgotten in the work bustle. Not only minor, but also important tasks were forgotten. Usually we blame such situations on the simple disorganization, but it is not quite so.
The point is that a person cannot physically hold a large number of objects in memory. In 1956, the American psychologist George Miller published the results of the experiment, according to which a person is able to keep in mind from 5 to 9 objects. Modern researchers have come to even “sadder” conclusions.
In 2001, Nelson Cowan showed that the number of objects held in memory depends on their complexity. That is, it is easy to remember 4 simple numbers simultaneously, but it is more difficult to keep 4 long words in memory. Brian McElroy in the course of a number of experiments came to the conclusion that at one point in time a person keeps in memory only one (!) information block.
We can draw two conclusions:
Don't blame yourself for forgetting something when you're working hard. This is how our brain works.
In order not to forget anything and do your job efficiently, you need to use task lists or checklists.
Organize the work of your employees
One thing is to organize your own working day, but it's quite another to help your employees not to forget important tasks. You can use MD Audit to resolve this issue. Of course, our system was originally a tool for verifying compliance, but as it evolved, it has been given many more possibilities. In particular, MD Audit can contribute to the effective organization of store managers' working days.
Create a checklist for opening/closing the store
Every day the store manager opens and closes his store. He performs the same actions automatically, but even in this case he can miss or forget something. For example, if you do not check the cleanliness of the sales area when opening a store, you can earn a negative attitude from the customers. If the shift is closed without a recalculation, the next day's shortage may occur, and a retroactive search for the guilty will invariably lead to a conflict situation.
In order for the manager not to forget a single detail in this routine, but very important processes, you can create two checklists: to open and close the store.
- Opening checklist.
This checklist has a certain feature, it is made taking into account the buyer's view on the shopping center and focuses on a number of the most important and topical issues reflecting the external attractiveness of the store for visitors, the quality of service. For example, it is important to record the relevance of the collection, presented in the shop windows, the accuracy of the display, the weight of the goods, the fact of cleanliness and order in the sales area, badges of the store staff. Manager's task is to audit all the points of readiness of the retail facility for the meeting of visitors.
- Closing checklist.
This type of checklists, on the other hand, focuses the manager's attention on executing the algorithms of internal organization of trading activities: whether the cash registers are closed, reports are generated, commercial indicators have been sent to the management, electric appliances are switched off, the alarm system is switched on, and so on.
Please note that it is advisable to make these checklists short so that they can be completed in 5–7 minutes. The questions shall be as simple as possible without deep details and their number shall not exceed 30.
Create your own checklist of regular activities
Operational manager or Retail manager that is familiar with his retail network will always be able to highlight important regular operations. These can be morning meetings with staff, compliance with product presentation rules, training, mentoring, report writing and analysis and much more. The main thing is that these actions should be carried out by all managers without exception.
By putting these questions on a separate checklist and assigning it to all managers, you will help them to perform their duties more effectively. Having a list of regular tasks before their eyes, they will not forget any of them and therefore will be able to do their job better. In contrast to individual plans, MD Audit allows you to create unified checklists for all store managers with tasks that reflect policy and strategy of the company.
Analyze the results
Another advantage of MD Audit over standard planners is the ability to analyze the results by filling out checklists. You will see which of the regular operations cause difficulties for one or another store manager and will be able to help him to cope with the shortcomings.
For example, a monthly report shows that one of the managers regularly forgets or does not have a morning meeting with employees. So, we need to find out the reasons for not meeting the standard and help him to correct the situation.
Effective organization is the way to success
There is an opinion that the easiest and most effective way to improve the quality of work of employees is to control it. This is hard to argue with, but there are also alternative methods to motivate employees to do better work. For example, to help them organize a working day. This way, you will get more efficient and loyal employees — becoming organized, the employee will be able to achieve greater results, which will benefit not only the company, but also the employee personally.