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How to track the performance of a store manager
01.10.2019

We are confident that every sales manager has his own answer to this question. The simplest one is: come to the store and see for yourself. This is a really good way to get great results, but not always possible. After all, if your network has a wide geography, it becomes difficult and costly to systematically visit each retail facility for the purpose of control in terms of travel budget.

MD Audit has managed to develop an effective tool for remote control, with the help of which you can quickly get reliable information from all sales outlets of your network on the status, quality of execution of delegated tasks and significantly save on travel expenses. To do this, you just need to look at the report "Dynamics of task execution based on test results". 

What is executive discipline?

This is an indicator of the timely completion of the tasks set for the employee based on the audit results. For example, the auditor came to the store, checked the checklist and set 5 tasks for the store manager, indicating the deadline for their performance. Two of them were made by the manager at once, and three were postponed until they became "overdue". Only then, he decided to return and complete them. 

This information is the basis for executive discipline. This report looks like this in the system:

исполнительная дисциплина_1_eng.png

The data is displayed for a certain period, which you set with filters. Executive discipline can be assessed at different levels: 

  • store;
  • region;
  • division.

What can you learn about the performance of your subordinates

The report contains 3 charts reflecting different information.

Percentage of tasks closed in time

диаграмма1_eng.png

Looking at this chart, you can immediately assess the performance of your trading network. Here you can see the percentage of tasks closed in time from the total number of tasks set for the specified period. If you see a value in our illustration, it's a good time to think about how well your network's system control tool works, once only 33.3% out of a total pool of tasks completed on time. And what happens to the rest of the tasks at the moment and why are they not performed? You have to figure it out with this tool.

Note that this report only shows the tasks set in the checklist audits. "Photoreport" and "general" tasks are not taken into account in the report. 

Rating of retail facilities диаграмма2_eng.png

The second chart reflects the rating of retail facilities, regions, divisions within the framework of executive discipline (facilities, regional structures are arranged in order from "leaders to outsiders"). This information will be useful if it is time to reflect on the competencies and performance of your managers, draw conclusions and make timely management decisions. 

Working out (statuses) of tasks dynamics

диаграмма3_eng.png

The third block contains charts detailing information about changes in the statuses of tasks and their number during the analyzed period. The chart shows:

  • open tasks (new and ongoing) — orange line;

  • new tasks (based on the results of the most recent audit or previously set tasks, which the contractor has not yet started, not accepted, and the deadline for them has not yet passed) — green line;

  • tasks closed on time — blue line;

  • tasks closed at the end of the term (overdue) — red line.

Details

If necessary, you can get detailed information on the executive discipline of the individual facility. To do this, just select it on the rating chart. After that, the diagram with the percentage of closed tasks and the dynamics chart will be automatically recalculated. 

исполнительная дисциплина_пересчет_eng.png

If there are a lot of stores and it is inconvenient to search for them on the rating diagram, you can use the "Choose organizational units" button. A window with a list of tasks will open, where you can choose only the facilities you are interested in. 

How is MD Audit's executive discipline control tool more effective than other tools?

At the outset, we said that each manager had his own way of monitoring performance. The most common, in our opinion, is the various task manager systems. Of course, there are some very convenient and effective ones among them, but MD Audit has one undeniable advantage — the ability to track performance over time. 

For example, if at the beginning of the period many new tasks were set and all of them were closed at the end of the period of one day, it is an occasion to take a closer look at such a store manager. Maybe he's unconscientious doing his job. Or another example, at the beginning of the period, the store manager had a lot of overdue tasks and then the schedule was smoothly aligned, which indicates positive changes in the employee's work.

Use MD Audit — manage your company efficiently!

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