We will help to assess the competence of staff and to establish control over the operational processes in your network, regardless of its size and number of employees. The mission of MD Audit is to bring order to the chain and bring all processes to the common denominator of the company's quality standards.
With the help of MD Audit, you will be able to assess the competencies of line personnel and establish control over operational processes in retail outlets, regardless of the size of the network and the number of employees. Using our system, you will bring all the processes to the common denominator of the quality standards of your company.
MD Audit works using cloud storage technology, thanks to which you will be able to access information immediately after audits. Flexible customizable and visual reports allow you to quickly analyze the data and make decisions that are more aligned with strategy.
Implementation of the MD Audit system within the Wild Orchid, Bustier and Defile retail chains has made it possible to better control the adherence to operational business processes in brand offices. Analysis of the data obtained from the results of the checks carried out and the application of corrective action contributed to improving the quality of performance against corporate standards in each of the three networks. IT solution integration took less than a month. The project team completed its part of the work promptly and professionally, and throughout the entire period of using the system, MD Audit specialists were in touch, helping as needed.
The implementation of digital checklists helped to achieve the following tasks:
MD Audit is a very flexible platform that can be quickly adjusted to new tasks and carry out “work on errors” using previous data . With the help of markers formed in MD in terms of the quality of task implementation, current on-line statuses can be seen by focal points, which allows them to be managed quickly and influences the quality of execution.
Now we have a tool with which we have implemented uniform standards for inspections and on a regular basis we monitor the quality of customer service, compliance with corporate standards and the requirements of the regulator. Thus, the use of MD Audit helps us to minimize the occurrence of operational risks and to create a comfortable environment for servicing the bank's customers.
The use of mobile solutions, such as MD Audit, allows you to get instant feedback, close the management cycle, and transform checklists from being a lagging, compliance control into a value-add management tool.
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