Control the activities of line personnel within the established standards, get rid of queues and increase the speed of service for drivers.
Obtain an objective assessment of the reporting gas stations for compliance with corporate standards. Take measures to improve the quality of performance of technical, service regulations.
Expand the scope of customer service, add new services at gas stations, select the best suppliers and contractors, develop new strategies to increase customer loyalty.
Implementation of the MD Audit system within the Wild Orchid, Bustier and Defile retail chains has made it possible to better control the adherence to operational business processes in brand offices. Analysis of the data obtained from the results of the checks carried out and the application of corrective action contributed to improving the quality of performance against corporate standards in each of the three networks. IT solution integration took less than a month. The project team completed its part of the work promptly and professionally, and throughout the entire period of using the system, MD Audit specialists were in touch, helping as needed.
The implementation of digital checklists helped to achieve the following tasks:
MD Audit is a very flexible platform that can be quickly adjusted to new tasks and carry out “work on errors” using previous data . With the help of markers formed in MD in terms of the quality of task implementation, current on-line statuses can be seen by focal points, which allows them to be managed quickly and influences the quality of execution.
Now we have a tool with which we have implemented uniform standards for inspections and on a regular basis we monitor the quality of customer service, compliance with corporate standards and the requirements of the regulator. Thus, the use of MD Audit helps us to minimize the occurrence of operational risks and to create a comfortable environment for servicing the bank's customers.
The use of mobile solutions, such as MD Audit, allows you to get instant feedback, close the management cycle, and transform checklists from being a lagging, compliance control into a value-add management tool.
We want to present you an interview with Ali Aliyev, Service Quality Control Manager of Eldorado Retail Sales Directorate.
ELIS FASHION RUS explains how they chose an IT solution for operational audit and why they chose MD Audit.
You can get an internal assessment of your company's performance by performing regular audits using MD Audit service. For completeness you'll need an external evaluation — the way consumers see the company. Soon you'll be able to get both.
MD Audit update: A new tool for express control of stores in the retail network — the Event Feed. Key data is now available in real time.