Monitor service standards and maintain a high level of service. Gain recognition from the most biased restaurant critics and expand your customer base.
Get a real picture of the functioning of the reporting facilities, analyze the performance of restaurant managers, and respond quickly to any deviations from the company's quality standards.
Compare suppliers and contractors, choose the best. Develop effective marketing strategies to attract customers and maintain loyalty.
Implementation of the MD Audit system within the Wild Orchid, Bustier and Defile retail chains has made it possible to better control the adherence to operational business processes in brand offices. Analysis of the data obtained from the results of the checks carried out and the application of corrective action contributed to improving the quality of performance against corporate standards in each of the three networks. IT solution integration took less than a month. The project team completed its part of the work promptly and professionally, and throughout the entire period of using the system, MD Audit specialists were in touch, helping as needed.
The implementation of digital checklists helped to achieve the following tasks:
MD Audit is a very flexible platform that can be quickly adjusted to new tasks and carry out “work on errors” using previous data . With the help of markers formed in MD in terms of the quality of task implementation, current on-line statuses can be seen by focal points, which allows them to be managed quickly and influences the quality of execution.
Now we have a tool with which we have implemented uniform standards for inspections and on a regular basis we monitor the quality of customer service, compliance with corporate standards and the requirements of the regulator. Thus, the use of MD Audit helps us to minimize the occurrence of operational risks and to create a comfortable environment for servicing the bank's customers.
The use of mobile solutions, such as MD Audit, allows you to get instant feedback, close the management cycle, and transform checklists from being a lagging, compliance control into a value-add management tool.
Businesses can rarely exist without partnerships. Regular monitoring of joint work will make it more effective, and there is one important thing to consider.
If a manager is dissatisfied with the work of a retail network, he/she may resorts to having company audits performed hoping to correct the situation. However, even the most thorough audits won't yield results if you forget about two important factors.
Do you think that the problems of the retail network are always due to the poor performance of store managers? That's not true, and if you read our article, you'll change your mind.
Internal regulations, and arranging corporate meetings and team building events are usually developed for this purpose. But how do you know if all these actions are in vain?